Fix the Customer Experience

CUSTOMER
PROBLEM
SOLUTION
RESEARCH QUESTION
RESEARCH ANSWER
1
C1
P1
S1
Q1
A1

C1

P1

S1

Q1

A1

2
1.1
1.2
S2
Q2
A2
3
C3
P3
S3
Q3
A3
4
C4
P4
S4
Q4
A4
5
1.1
1.2
1.3
Q5
A5
6
1.1
1.2
4.3
1.3
Q5
1.5
7
1.1
1.2
1.3
1.4
1.5
8
1.1
1.2
1.3
1.4
1.5
1
1.1
1.2
1.3
1.4
1.5
1
1.1
1.2
1.3
1.4
1.5